Questions before you begin?
Will the people in the photo still look like themselves?
Yes - this is one of the first things we check. We compare the restoration with the source first, before we ask you to inspect the proof, especially faces and expression. If you're not happy, we'll refund you in full.
Do you use AI? I don't want my family to have more fingers!
We don't feed your whole image into AI and say "make this better", and we guarantee that our results won't contain common AI problems such as invented faces or extra fingers! But - this is a question with some nuance. We use commercial image-processing software, which may included embedded AI usage, to help prepare and improve photos. AI is now standard inside most human-operated image processing tools, including Adobe Photoshop. However, we do not run full AI regenerations, and again - we do not use models which change faces or add fingers! A person compares each face with the original, and you approve the final image before print. Also, all images are covered by the PerfectRestore™ Guarantee.
Is a phone photo good enough?
It can be, if it is sharp, evenly lit and free of glare. Lay the print flat, hold your phone parallel to it and take the picture in good light without flash. If you have a scan, use that. We will let you know if another capture would help.
My photo is tiny, torn or very faded. Can you still use it?
Possibly, but the source sets the limit. We may recommend a wider mat and a smaller printed image rather than enlarging it until it looks soft. A missing face or major damage can make a photo unsuitable. Show us the clearest copy you have and we will give you an honest assessment. If we cannot work with your picture after payment, we will refund you in full.
Can you add someone, open closed eyes or invent missing facial details?
No. We focus on improving the photograph you have while keeping the people recognizable. This service does not offer composites or speculative facial reconstruction.
Can I see it before it prints?
Yes. You review a proof of the restored image and frame crop. Nothing prints until you approve the final version.
What does $149 include?
One eligible photo restored and framed, a proof and the 30-day PerfectRestore™ Guarantee. Applicable sales tax is shown before payment.
When will it arrive?
Printing begins after you approve the proof, so changes and approval time affect the date. We will give a delivery estimate once your photo is ready for production and tell you if an order is delayed. See Shipping and delivery.
What if the frame arrives damaged, or I just do not love it?
Contact us within 30 days of delivery to use our PerfectRestore™ Guarantee. You can choose a free revision and replacement, including shipping, or a full refund. You do not need to return the personalized frame. See the full PerfectRestore™ Guarantee.
What happens to my family photo?
We use it to assess, restore, print and support your order. The full details will be in our Privacy Policy.
I have another question.
Contact us and tell us what you are trying to make.