Last updated: September 24, 2026
Where we deliver and what it costs
Standard shipping is included in the $149 price of your restored, framed family photo for delivery to the contiguous United States: the 48 connected states and Washington, DC. Applicable sales tax is shown at checkout.
At launch, we deliver to residential and business street addresses. We do not currently ship to Alaska, Hawaii, US territories, military addresses, PO boxes or destinations outside the United States. We do not offer local pickup, rush production or expedited shipping.
How your order reaches you
- Send your photo. Upload a digital copy or a clear photograph of the original. We do not accept physical photographs by mail.
- Review your proof. After restoration and a human review, we send the proof to the buyer. We work with you on changes until you are happy with it, at no extra charge. Nothing is printed without your approval.
- Approve for printing. You have a 60-minute undo window after approval, during which nothing is sent for printing. After that window, your approved photo can be sent for printing and framing in the United States. Until printing begins, either you or we may stop for any reason: the order is cancelled, you receive a full refund and nothing is printed.
- Follow your delivery. We email the buyer tracking details when the frame ships.
Processing and delivery timing
The current processing and delivery estimate is shown before you place your order. Restoration and proof preparation, printing and framing, and carrier transit are separate stages. The estimate depends on receiving a usable photo and your proof approval; requested changes, time you take to reply and requested holds can extend the overall timeline.
Production begins only after proof approval and the 60-minute undo window. A production estimate is not a delivery estimate. Weekends, public holidays, destination and carrier conditions can affect arrival, and we do not guarantee delivery for a particular occasion.
If we expect to miss the shipping time stated when you ordered, we will contact you with an updated shipping date, if one is available, and the option to wait or cancel for a full refund. We will seek further consent where required and issue any refund required by law. Describing a date as an estimate does not remove these obligations.
If you are waiting to send your photo or respond to your proof, we will contact you about continuing, holding or refunding the order. We never treat silence as approval to print. Any legally required delay notice will explain your options, the response deadline and whether no response will require us to cancel and refund the order.
Tracking and delivery questions
Your shipping email contains the carrier and tracking details for your order. A newly created tracking number may appear before the carrier records the first parcel scan. Contact nicholas@yourfamilyphoto.com if tracking does not progress, the expected arrival has passed or tracking says delivered but the frame has not arrived.
We will investigate with our delivery partner and help resolve the issue. If your order does not arrive, you may choose a free replacement or a full refund. You do not need to buy shipping insurance or make a separate claim with the carrier to receive our help.
Check or change your delivery address
Please check the recipient's name, street address, apartment or suite number and ZIP code at checkout and again when approving your proof.
You can request an address change before printing begins. During the 60-minute undo window, undo approval and contact us with the correction. After that window, email us promptly so we can pause the order before printing and confirm the change. Your right to stop an order before printing for a full refund continues after proof approval.
Once printing has begun, address changes or carrier rerouting may no longer be possible, but contact us promptly and we will check. We will not substitute a different frame finish or other material product feature without your agreement.
Sending a gift
Enter the recipient's address as the shipping address if you want us to send the frame directly to them. Order, proof, tracking and delivery emails go to the buyer. Prices are not included in the package.
You can also have the frame delivered to yourself to give in person. The Your Family Photo Promise starts when the frame is delivered to the address on the order, rather than when the gift is later opened.
Any gift-note card we provide is emailed to the buyer for sharing or printing. A printed personal note inside the parcel is not included in the launch service.
Damage, replacements and refunds
Please open and check your frame on arrival. If it is damaged or incorrect, email us; photographs of the item and packaging, if available, help us resolve the issue. You can choose a free replacement or a full refund, and no return is required.
The PerfectRestore™ Guarantee also covers dissatisfaction with the finished result for 30 days after delivery: choose a free revision and replacement or a full refund. If a revised replacement still does not suit you, the refund option remains open for 30 days after its delivery. See our Refund policy for the full terms.
Contact
Your Family Photo is operated by Flightpath Publishing, Inc.
Email: nicholas@yourfamilyphoto.com
Mailing address: 123 East San Carlos Street PMB 1981, San Jose, CA 95112, United States.
This is a correspondence address, not a production, pickup or returns facility. Do not mail original photographs or frames to it.